Brassum refund policy

This policy explains how refunds are handled once a return is approved or when a product is found to be defective or incorrectly shipped.

1) When refunds are issued

After we receive and inspect a returned item, we will notify you whether the refund is approved or rejected.

• If approved: A refund will be issued to the original payment method.
• If rejected: We will explain the reason—such as item being used, damaged, or outside the return window—and discuss options, including return of the item to you.

2) Refund processing time

• Refunds may take up to 10 business days to process after approval.
• Additional time may be required for your bank or card issuer to post the funds to your account.

3) Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order once the return is accepted. We may assist with exchanges when stock and product type allow, but this is subject to availability and approval.

4) Questions or support for refunds

If you have any questions about a refund, please contact us:

• Email: contact@brassum.com
• Phone / WhatsApp: +1 747 212 5980

© 2025 Brassum. All rights reserved.

Brassum return policy

Brassum is committed to clarity and fairness when it comes to returns. Below is our official return policy for products purchased directly from Brassum.

1) Standard return window

• Timeframe: 30 days from the date your order is delivered.
• Condition: To qualify for a return, items must be unused, uninstalled, in original packaging, and in the same condition as received.
• Proof of purchase: Required for all returns.

This 30‑day window is our standard return period for most products.

2) Items that are not returnable

• Custom or made‑to‑order products: Generally non‑returnable unless defective or damaged on arrival.
• Final Sale or Non‑Returnable items: Any product clearly marked as such on its product page is not eligible for return.

3) Return shipping costs

Who pays the cost of return shipping depends on the reason for the return:

• Defective, damaged, or incorrect item: Brassum covers return shipping costs. Instructions or a prepaid label will be provided when applicable.
• Change of mind, wrong size/finish, or buyer’s remorse: Customer is responsible for return shipping costs.

4) How to initiate a return

1. Contact us within 30 days of delivery:
   • Email: contact@brassum.com
   • Phone / WhatsApp: +1 747 212 5980
2. Provide:
   • Order number
   • Item(s) to return
   • Reason for return
3. We will review and, if eligible, send return instructions, including where to ship and any required authorization.

Please do not ship items back without prior approval or instructions; unauthorized returns may be refused.

5) Damaged or defective items on arrival

Inspect your order promptly upon delivery. If an item is damaged in transit or defective, contact us immediately with photos of:

• The item
• Packaging

We will evaluate and arrange a correction, replacement, or refund as appropriate, following the steps above.

Contact for return questions

Email: contact@brassum.com
Phone / WhatsApp: +1 747 212 5980

© 2025 Brassum. All rights reserved.

At Brassum, we specialize in handcrafted brass and copper fixtures designed to bring character, durability, and timeless beauty to your space. Whether you're renovating your bathroom, kitchen, or updating cabinet hardware, our products are made to last.

• Authentic Materials: Solid brass and copper – no plating or cheap substitutes.
• Handmade Craftsmanship: Each item is carefully crafted by experienced artisans.
• Custom Sizes & Finishes: We tailor products to your needs and style.
• Worldwide Shipping: Secure, tracked delivery to your doorstep.
• Customer Support: Direct, friendly assistance from our team.

Choose Brassum for unlacquered brass faucets, vintage copper showers, and Moroccan brass sinks that add lasting value to your home.