FAQS
We've got answers!
Frequently asked questions
What materials are your products made from? +
Our products are handcrafted from premium brass and copper, ensuring durability and timeless beauty.
How do I care for brass and copper fixtures? +
Clean with a soft cloth and mild soap. Avoid abrasive cleaners. A natural patina will develop over time, adding character.
Do you offer installation services? +
We provide detailed installation guides with every product. Professional installation is recommended for best results.
What is your return policy? +
We offer a 30-day return policy on all products. Items must be unused and in original packaging.
How long does shipping take? +
Standard shipping takes 5-7 business days. Expedited options are available at checkout.
Are your products covered by a warranty? +
Yes, all our products come with a 1-year manufacturer's warranty against defects.
Can I customize my order? +
Custom orders are available for select products. Contact us for more information about customization options.
Do you ship internationally? +
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout.
What finishes are available? +
We offer polished brass, antique brass, brushed copper, and natural patina finishes.
How can I contact customer support? +
Reach us at contact@brassum.com or call whatsapp +1 747 212 5980. We're available 24/7 to help.