Returns Policy

Brassum return policy

Brassum is committed to clarity and fairness when it comes to returns. Below is our official return policy for products purchased directly from Brassum.

1) Standard return window

  • Timeframe: 30 days from the date your order is delivered.
  • Condition: To qualify for a return, items must be unused, uninstalled, in original packaging, and in the same condition as received.
  • Proof of purchase: Required for all returns.

This 30‑day window is our standard return period for most products.

2) Items that are not returnable

  • Custom or made‑to‑order products: Generally non‑returnable unless defective or damaged on arrival.
  • Final Sale or Non‑Returnable items: Any product clearly marked as such on its product page is not eligible for return.

3) Return shipping costs

Who pays the cost of return shipping depends on the reason for the return:

  • Defective, damaged, or incorrect item: Brassum covers return shipping costs. Instructions or a prepaid label will be provided when applicable.
  • Change of mind, wrong size/finish, or buyer’s remorse: Customer is responsible for return shipping costs.

4) How to initiate a return

  1. Contact us within 30 days of delivery:
  2. Provide:
    • Order number
    • Item(s) to return
    • Reason for return
  3. We will review and, if eligible, send return instructions, including where to ship and any required authorization.

Please do not ship items back without prior approval or instructions; unauthorized returns may be refused.

5) Damaged or defective items on arrival

Inspect your order promptly upon delivery. If an item is damaged in transit or defective, contact us immediately with photos of:

  • The item
  • Packaging

We will evaluate and arrange a correction, replacement, or refund as appropriate, following the steps above.

Contact for return questions

Email: contact@brassum.com
Phone / WhatsApp: +1 747 212 5980

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